Refund policy

REFUND, RETURN AND EXCHANGE POLICY

Effective date: September 17, 2026
Last updated: September 17, 2026

Thank you for shopping with Frills. This Refund, Return and Exchange Policy applies to digital products purchased through getfrills.com, including Photo Sets, Image Packs, Mega Packs, mockup-ready image sets, and other downloadable products.

Please review the applicable Product Page, this Policy, the Terms and Conditions, and the Image License Agreement before purchasing.

1. All products are digital

Frills sells downloadable digital products. No physical product is shipped. Because digital files cannot be physically returned and access cannot be fully revoked after delivery, all sales are generally final once download access has been provided.

2. No returns

Digital products cannot be returned. Frills does not accept returns of downloaded files or revoke a completed purchase in exchange for a return.

3. No exchanges

Frills does not exchange one digital product for another. Please review all preview images, product descriptions, file counts, dimensions, formats, resolution details, creative effects, and license options before completing your purchase.

Purchasing the wrong Product, purchasing a duplicate Product by mistake, or deciding that you prefer a different Product does not qualify for an exchange.

If you selected the wrong license type, contact hello@getfrills.com before using or sharing the files. Frills may, at its discretion, allow you to upgrade the License by paying the difference in price. License downgrades are not available.

4. No change-of-mind refunds

Frills does not provide refunds because you:

Changed your mind;
No longer need or want the Product;
Purchased the wrong Product or license;
Did not review the Product Page before purchasing;
Expected files, formats, dimensions, content, or usage rights not listed on the Product Page;
Do not have compatible software, hardware, storage, or technical knowledge;
Experience a color difference caused by a monitor, device, browser, or display setting;
Do not like an intentional creative characteristic visible in the previews or disclosed in the description, including grain, texture, cropping, lighting, color treatment, or stylization;
Find that the Product does not fit a particular campaign, client, platform, or project; or
Fail to download or back up the Product while access is available.

5. Problems Frills will review

Although purchases are generally non-refundable, contact us if:

You were charged more than once for the same order;
The download contains the wrong files;
The delivered file is corrupted or cannot be opened after reasonable troubleshooting;
A required file identified on the Product Page is missing;
You did not receive download access after payment was completed; or
The Product materially differs from the description on the Product Page.

Where Frills confirms a qualifying issue, we will first attempt to correct it by restoring access, replacing the affected file, supplying a missing file, or providing reasonable technical assistance. If we cannot correct the verified issue within a reasonable time, we may issue a full or partial refund appropriate to the affected portion of the order.

Nothing in this Policy limits any refund, replacement, or other remedy that applicable law requires.

6. How to report an order problem

Email hello@getfrills.com within seven calendar days after the purchase or delivery of download access, whichever occurs later.

Include:

Your full name;
The email address used at checkout;
Your order number;
The Product name;
A clear description of the problem; and
Screenshots, error messages, or other information that may help us investigate.

Requests that do not include enough information to verify the purchase or issue may take longer to resolve. The seven-day reporting period does not reduce any rights that cannot legally be limited.

7. Download and compatibility issues

Before requesting assistance, confirm that:

Your internet connection is stable;
The download has fully completed;
Your device has enough storage space;
You have extracted any ZIP archive; and
Your software supports the file format listed on the Product Page.

If the original file is working as described but your device or software cannot open it, the purchase is not eligible for a refund. Frills may still provide reasonable troubleshooting assistance but does not guarantee compatibility with every device, application, operating system, or third-party platform.

8. Duplicate purchases and charges

If the same order was charged more than once because of a payment or Website error, contact us with the relevant order information. Once verified, Frills will refund the duplicate charge.

Accidentally placing separate orders for the same Product does not automatically qualify for a refund. Contact us promptly, and we will review the circumstances at our discretion.

9. Unauthorized purchases

If you believe a purchase was made without your authorization, contact hello@getfrills.com promptly and notify your payment provider. We may request information reasonably necessary to investigate and secure the associated customer account.

10. Chargebacks and payment disputes

Please contact Frills before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue. Filing a chargeback does not expand the License or permit continued use of a Product for which payment has been reversed.

If a payment is reversed, refunded, charged back, or otherwise not successfully completed, the License for the affected Product may be suspended or terminated. You must stop using and delete the affected Product files unless Frills confirms otherwise in writing or applicable law provides otherwise.

11. Refund method and timing

Any approved refund will ordinarily be sent to the original payment method. Processing times vary by payment provider and financial institution. Frills cannot guarantee when a bank or payment provider will post the credit to your account.